Work Hours & Pay
App support
Questions about a shift, report, or setting? Tell us what you were trying to do and what happened.
Include your app version, device model, and iOS version if you can. Please redact names, rates, earnings, and other private details from screenshots. Never send your Apple Account password or payment card details.
Why is my estimate different from my payslip?
Compare gross with gross for the same period, and check whether both amounts include tips. The app uses the rate and per-shift overtime rules you entered; it does not calculate tax, deductions, or every employer’s pay rules. Reports include whole shifts according to their start date in the job’s time zone.
How do breaks and overtime work?
Unpaid breaks are subtracted from the elapsed shift duration. If you set a per-shift overtime threshold, paid time above it uses your configured multiplier. This is a personal calculation rule, not a legal determination of overtime.
How do I export my records?
Open Reports, select the job and period, then choose the CSV export action. The system share sheet lets you pick the destination. Check which dates and details the report includes before sending it.
Where is my data stored?
Your ledger is stored locally in the app. It may also be included in device backups according to your Apple settings. There is no account-based sync or server copy that support can retrieve. Keep exports or appropriate device backups for records you need.
Can I buy or restore Pro?
In the release app, open Settings → Upgrade to see monthly, yearly, and lifetime offers with local prices. The app is available on the App Store as Hours Tracker: Work Pay. Restore Purchases is available separately in Settings and on the offer screen; use the Apple Account that made the purchase. Upgrade is hidden while verified Pro access is active. We cannot manually charge you or take payment details by email.
Can I turn off usage analytics?
Yes. Open Settings and turn off Optional usage events. This stops future sending and discards queued events. Your job names, work records and pay amounts are not included in analytics. If you turn events back on in the same session, restart the app to resume.